Capital One is totally like diving headfirst into AI technology to make their services better for a ton of customers, like over 100 million of them. They’re all about using their own systems and being responsible with AI deployment, as mentioned in a podcast by NVIDIA.
It’s pretty wild how Capital One is really stepping up their game in the financial services world with the help of artificial intelligence (AI). They’re all about making sure their customers have the best experience possible and running things more smoothly. In a recent NVIDIA AI Podcast, they talked about how they’re creating their own AI systems that are made just for their huge customer base, which is like over 100 million people.
The guy leading the charge on this AI stuff at Capital One is Prem Natarajan, the Executive Vice President and Chief Scientist. He’s all about being innovative and coming up with new ways to make things better. They have this whole ‘test, iterate, refine’ thing going on where they keep trying new stuff and making it better. For example, they’ve got this chatbot AI thing that helps people out when they’re trying to buy a car, like setting up test drives and all that jazz.
What really sets Capital One apart is that they’re creating their own AI technology using all the data they’ve collected. Natarajan talks about how having all this data gives them an edge when it comes to AI. He says, “Your data advantage is your AI advantage.” It’s all about using that data to come up with unique AI solutions that make their customers happy and keep them engaged.
Being responsible with AI is super important to Natarajan and the folks at Capital One. They have this whole philosophy of being responsible through design, which means they’re all about making sure their AI is safe and ethical. They’ve set up all these safeguards to keep things in check and make sure everything is on the up and up.
They’ve also got these AI factories going on, which are a big part of how they run things. These factories are all about processing and refining data to come up with useful info. They use all kinds of tech tools to make sure their AI is doing what it’s supposed to do. It’s not just about being more efficient; it’s also about being sustainable with how they handle data.
If you want to know more about what Capital One is up to with AI, you can check out the full discussion on the NVIDIA blog. Trust me, it’s worth a read if you’re into that kind of thing.
